Refund policy

Order Cancellations

We understand sometimes a change of mind or a mis-click may happen, so we accept cancellation within 24 hours of placing your order. Once 24 hours has passed we no longer accept cancellations or refunds.

PayPal and Shopify fees will not be refunded for order cancellations.


Exchange Policy

As each item is made to order, we do not offer exchanges.


Return and Refund

We do not offer return and refund due to the nature of made-to-order jewelleries. Each piece of jewellery is fully handmade with specific measurements and gemstone preferences for each of our customers. 

As a brand that puts customer relationships at the forefront of our core values, we will always try our best to assist our customers with any concerns so you can shop with confidence. Simply contact us via email or Instagram to be supported right away.